Technical Claims Team Lead

Type: Full-Time

Location: Remote (UK-based)

Salary: Circa £60-65k, negotiable for an exceptional candidate

The Opportunity

A fast-scaling insurance claims business is looking for a Technical Claims Team Lead to take ownership of a growing team of specialist claims handlers. The business is expanding at real pace, with growth measured in multiples rather than percentages, and this role carries a level of ownership and visibility you won't find in a large, established insurer. Every employee holds equity, and the culture is genuinely open, with leadership drawn from senior insurance backgrounds at some of the fastest-growing names in fintech.

The Role

• Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales

• Set the standard on KPIs and output, keeping the team performing and improving

• Manage workload allocation and capacity planning to balance productivity with quality

• Run quality checks across claims files and coach the team to continuously raise standards

• Keep close oversight of the wider claims portfolio spanning areas such as complaints, quality assurance, fraud, recoveries and payment controls, flagging risk early

About You

• Proven claims leadership experience within insurance, with a track record of managing and developing a team

• Strong grounding in complaints handling and quality assurance is essential; experience in fraud, recoveries or payment controls is a bonus

• Breadth across product lines (for example motor, property and travel) is highly valued; a career built entirely on one product line is unlikely to be the right fit

• A background handling high-volume, fast-turnaround claims rather than large or complex loss claims

• TPA experience, or comfort working across multiple accounts and product lines at once, is a strong plus

• Comfortable operating in a fast-moving, scaling business, and happy to learn a new claims platform quickly

• Confident using data to guide decisions and spot trends

• A natural coach, able to lift others' performance and output

• We're equally open to candidates operating above a typical Team Lead level today, if you're looking for room to grow into a bigger scope

Interested?

We'd love to hear from you.